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Number of steps (22) arrow_drop_up arrow_drop_down
Register a business  (4) expand_more expand_less
Obtain a Foreign Investment Approval Certificate (FIAC)  (4) expand_more expand_less
Obtain a business licence certificate  (3) expand_more expand_less
Obtain the Singe Window System registration code  (1) expand_more expand_less
Obtain import permit for a right hand drive vehicle  (2) expand_more expand_less
Obtain airway bill at Port Vila airport  (1) expand_more expand_less
Customs and Biosecurity clearance at Port Vila airport  (3) expand_more expand_less
Biosecurity clearance at Port Vila airport  (1) expand_more expand_less
Releasing cargo at Port Vila airport  (3) expand_more expand_less

18
Obtain Customs clearance (green)
(last modified: 05/10/2020)

Contact details

Entity in charge

Department of Customs and Inland Revenue - Customs Administration

Private Mail Bag 9012, La Casa D'Andrea E Luciano Building, Rue Pierre Lamy, Port Vila, Republic of Vanuatu , Port Vila
Tel: 00678 33010
Tel. 1: 00678 22597
Email: circorporate@vanuatu.gov.vu
Website: https://customsinlandrevenue.gov.vu/index.php/en/
Directions: Google maps

Unit in charge

Customs Cashier - Airport Port vila

Mon: 08:00 - 12:00, 13:00 - 17:00
Tue: 08:00 - 12:00, 13:00 - 17:00
Wed: 08:00 - 12:00, 13:00 - 17:00
Thu: 08:00 - 12:00, 13:00 - 17:00
Fri: 08:00 - 12:00, 13:00 - 17:00
Sat: closed
Sun: closed

Person in charge

Charity Bong

Revenue Officer VAIR
Tel: 00678 22566
Email: cbong@vanuatu.gov.vu

Expected results

Vair release order
Vair customs receipt

Requirements

1. 01 - Libre deuda de patente
payment
2. 01 - Libre deuda de patente
VAIR Assessment notice (original)

Cost VUV 1,000

VUV expand_more expand_less
  • VUV Add Name Here
VUV 500
Customs Processing Fee
VUV 500
Single Window System Processing Fee
Payment methods: Cash, Cheque, Online Payment
Use the online Customs tariff simulator to work out duties and taxes to pay: https://singlewindow.gov.vu/portal/services/tariff/sections.jsf
Make out checks to "The Government of Vanuatu"
If you pay in cash the maximum accepted amount is 50,000vt

Time frame

Yellow Lane Declaration takes 1-2 days for Customs to process prior payment and release of goods, while a Red lane declaration takes 1-3 days.
Waiting time in queue: min   5mn - max  10mn
Attention at counter: min   5mn - max   10mn

Additional information

You don't need to present copies of the documents attached in the last step

Referral : Department of Customs and Inland Revenue - Customs Downtown Office

Entity in charge

Department of Customs and Inland Revenue - Customs Downtown Office

Rue Carnot PMB 9021 POrt vila , Port Vila
Tel: 00678 33090
Website: https://customsinlandrevenue.gov.vu
Directions: Google maps

Unit in charge

Customs Revenue Unit

Mon: 08:00 - 12:00, 13:00 - 17:00
Tue: 08:00 - 12:00, 13:00 - 17:00
Wed: 08:00 - 12:00, 13:00 - 17:00
Thu: 08:00 - 12:00, 13:00 - 17:00
Fri: 08:00 - 12:00, 13:00 - 17:00
Sat: closed
Sun: closed

Person in charge

George Pakoa

Manager
Tel: +678 33091
Email: gpakoa@vanuatu.gov.vu
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