1. Import
  2. USED PERSONAL EFFECTS
  3. FULL PROCEDURE
  4. Concession 290 - Disaster Relief Concession
  5. Full procedure for imports of Used Personal Effects (LGVL airport)
Summary print

Preview & Print

Properties

Number of steps (14) arrow_drop_up arrow_drop_down
Obtain residence visa (Optional for returning resident)  (2) expand_more expand_less
Obtain an Import Permit - Biosecurity  (3) expand_more expand_less
Obtain Concession 290 - Disaster Relief Concession  (2) expand_more expand_less
Obtain air waybill at Luganville airport  (1) expand_more expand_less
Customs and Biosecurity clearance at Luganville airport  (3) expand_more expand_less
Releasing cargo at Luganville airport  (3) expand_more expand_less

11
Obtain clearance (green)
(last modified: 13/03/2023)

Contact details

Entity in charge

Department of Customs and Inland Revenue - Luganville Wharf

Luganville
Tel: 00678 36225
Email: customssanto@vanuatu.gov.vu
Website: www.customsinlandrevenue.gov.vu
Directions: Google maps

Unit in charge

Customs Wharf Office - Luganville

Mon: 08:00 - 12:00, 13:00 - 17:00
Tue: 08:00 - 12:00, 13:00 - 17:00
Wed: 08:00 - 12:00, 13:00 - 17:00
Thu: 08:00 - 12:00, 13:00 - 17:00
Fri: 08:00 - 12:00, 13:00 - 17:00

Person in charge

Mercy Kalo

Revenue Officer
Tel: 00678 36225
Email: kmercy@vanuatu.gov.vu

Expected results

Payment Receipt - import SAIR
Release Order - import SAIR

Requirements

1. 01 - Libre deuda de patente
Assessment Notice - import SAIR (original)
2. 01 - Libre deuda de patente
payment (original)

Cost VUV 1,000

VUV expand_more expand_less
  • VUV Add Name Here
VUV 500
Customs Processing Fee
VUV 500
Single Window System Processing Fee
Payment methods: Cash, Cheque, Online Payment
Use the online Customs tariff simulator to work out duties and taxes to pay: https://singlewindow.gov.vu/portal/services/tariff/sections.jsf
Make out checks to "The Government of Vanuatu"
If you pay in cash the maximum accepted amount is 50,000vt

Time frame

Yellow Lane Declaration takes 1-2 days for Customs to process prior payment and release of goods, while a Red lane declaration takes 1-3 days.
Waiting time in queue: max  10mn
Attention at counter: min   5mn - max   10mn

Additional information

You don't need to present copies of the documents attached in the last step

Referral : Department of Customs and Inland Revenue - Luganville

Entity in charge

Department of Customs and Inland Revenue - Luganville

Luganville
Tel: 0067836306
Email: customssanto@vanuatu.gov.vu
Website: https://customsinlandrevenue.gov.vu
Directions: Google maps

Unit in charge

Customs Office - Luganville

Mon: 08:00 - 12:00, 13:00 - 17:00
Tue: 08:00 - 12:00, 13:00 - 17:00
Wed: 08:00 - 12:00, 13:00 - 17:00
Thu: 08:00 - 12:00, 13:00 - 17:00
Fri: 08:00 - 12:00, 13:00 - 17:00
Sat: closed
Sun: closed

Person in charge

Nicolas Godden

Manager - Customs Northern Office
Tel: 00678 36225
Email: ngodden@vanuatu.gov.vu
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